Shipping & Returns
Shipping Policy
Shipping is through USPS:
We offer both first class and Priority Mail.
I would suggest using Priority Mail since it is insured up to $100 and you can process a claim if the package arrives damaged.
First class mail is cheaper but does not come automatically insured. The longer transit time also increases the chance of the product being damaged in transit.
I use recycled packing material and boxes in an effort to help save on shipping cost and waste on this planet.
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Damage during shipping::
I will pack your treasures the best I can, and do my VERY best to insure that when USPS uses it like the football in the Super Bowl, it will still be in one piece when it arrives at your door.
If the package is damaged, please take a lot of pictures of it before opening the box, just in case the contents are damaged. Since you will have the contents and box, and you pay for the shipping, it is your RIGHT to file the claim for the damage. Contact me at VibrantClay@2bVibrant.com for “before” pictures of your shipment.
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​If the contents are broken and the box NOT damaged, my guess is that it went through a sonic boom or EMF pulse, which seems highly unlikely. But should such an incident occur, you can still file a claim with USPS. You may contact me at VibrantClay@2bVibrant.com for “before” pictures, and for the sake of my curiosity, your speculations on what could have happened.
Return & Exchange Policy
RETURNS:
Since I am not Amazon, I do not have deals for returns and it costs as much for you to send it back to me as it did for me to send it to you in the first place. So, we do not offer returns.
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1. Please make sure YOU KNOW that you really want what you are buying. Check the size, email me with questions, ask for another picture, ask about food safeness and anything you may want to know that I didn't add to the webpage. I am happy to explore it with you, so we can be sure you are pleased with your purchase before any money is exchanged.
2. If the box is damaged and the contents are broken, chipped or cracked, you will need to file a claim with USPS. I will help in any way possible but the claim must be filed by the receiver. I take pictures of every shipment so we have proof that it left my studio in good order.
3. If the contents are broken without box damage, we can work together to find a win/win solution. You can file a claim with USPS but if they deny it, let’s agree to dialogue to reach a solution that works for both of us.